Answers to the questions we get asked most, our policies and legal stuff.It's all here.


About Us. Who we are and what we love.

FAQs.  Answers to the most common questions we get asked.

Caring for hand dyed yarn. Storing, washing, troubleshooting – find it here.

Postage Queries.  Delayed or missing parcel help and postage rates.

Buying a Gift. Let us help you send the perfect present.

Refund Policy. All the details about what to do for a refund.

Inclusivity Policy. Everybody is welcome if they welcome everybody else.

Work With Us. We love to support designers. Find out more.

Sustainability Policy. What we do to be a sustainable business.

Your Privacy. The information we keep and how we look after it.

Wholesale. If you’d like to sell our yarns this is for you.

Testimonials. Things that people have said about us.

Legal Stuff. Company details, VAT number and other boring essentials.


Still got a question? Contact us.